Book Your Online Community Demo
Get Started
- Build more meaningful customer relationships
- Reduce ticket volumes and support costs with self-service
- Grow brand through advocacy and user-generated content
Improve your customer outcomes at scale
Top rated community platform
You're in good company
By submitting this form, you will receive the information requested as well as sales and/or marketing communications from Higher Logic. You can unsubscribe from receiving communications using the link in the footer of our emails. For further details regarding your rights and how we process your personal data, please refer to our Privacy Policy.
90%
decrease in support tickets after launch
47%
of customers intend to purchase due to their community
10+ hour
decrease in average customer support response time
Discover why we're the best community platform on the market.
Higher Logic Vanilla combines the power of community, Q&A, knowledge base, and product feedback with integrations to help you build more meaningful relationships with customers and achieve stronger business results.
Increase retention and customer value.
Make the most of your team's time
Reduce ticket volumes and increase efficiency by making answers easily searchable within your community.
Help your customers succeed by enabling peer-to-peer interactions and seamless support.
Drive engagement and uncover brand advocates.
Nurture customer relationships and increase brand awareness with the help of community-sourced advocates.
Build better products
Gather feedback, source new ideas, and validate your roadmap with input from your community.
See What Our Customers Are Saying
“From our initial engagement at the RFP stage to our “go live” day, Higher Logic Vanilla provided fantastic service and support. The platform offers great value with the features that we needed to deliver a modern community experience to Smartsheet customers."
Gwyenth Casazza, Senior Manager of Support at Smartsheet
What software and tools does Higher Logic Vanilla integrate with?
Higher Logic Vanilla integrates with your entire tech stack, including tools like Zendesk, Salesforce, HubSpot, ChurnZero and more. Whether you want to sync tickets, use community data in customer health scores, or personalize the community experience using CRM data, Higher Logic Vanilla can activate off your existing tech stack.
How can a Higher Logic Vanilla community reduce support ticket volume?
Higher Logic Vanilla communities empower customers to find answers faster through searchable Q&A, peer-to-peer help, and AI-suggested content. Our customers often see a significant drop in repeat tickets and faster time to resolution, freeing up your support team to focus on complex issues.
Does Higher Logic Vanilla support customer advocacy and engagement?
Absolutely. Vanilla makes it easy to identify, engage, and reward your top contributors through gamification, ideation, and exclusive programs. You can turn happy customers into advocates, gather product feedback, and scale word-of-mouth—all in one place.
Do I need a developer to launch or manage a Higher Logic Vanilla community?
Nope. Vanilla is built for speed and simplicity, with intuitive configuration, theming tools, and templates. Most teams can launch in weeks, not months. And for advanced use cases, our API and theming engine give you full flexibility.
Frequently Asked Questions
