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decrease in support tickets after launch
of customers intend to purchase due to their community
decrease in average customer support response time
Reduce ticket volumes and increase efficiency by making answers easily searchable within your community.
Help your customers succeed by enabling peer-to-peer interactions and seamless support.
Nurture customer relationships and increase brand awareness with the help of community-sourced advocates.
Gather feedback, source new ideas, and validate your roadmap with input from your community.
Gwyenth Casazza, Senior Manager of Support at Smartsheet
What software and tools does Higher Logic Vanilla integrate with?
Higher Logic Vanilla integrates with your entire tech stack, including tools like Zendesk, Salesforce, HubSpot, ChurnZero and more. Whether you want to sync tickets, use community data in customer health scores, or personalize the community experience using CRM data, Higher Logic Vanilla can activate off your existing tech stack.
How can a Higher Logic Vanilla community reduce support ticket volume?
Higher Logic Vanilla communities empower customers to find answers faster through searchable Q&A, peer-to-peer help, and AI-suggested content. Our customers often see a significant drop in repeat tickets and faster time to resolution, freeing up your support team to focus on complex issues.
Does Higher Logic Vanilla support customer advocacy and engagement?
Absolutely. Vanilla makes it easy to identify, engage, and reward your top contributors through gamification, ideation, and exclusive programs. You can turn happy customers into advocates, gather product feedback, and scale word-of-mouth—all in one place.
Do I need a developer to launch or manage a Higher Logic Vanilla community?
Nope. Vanilla is built for speed and simplicity, with intuitive configuration, theming tools, and templates. Most teams can launch in weeks, not months. And for advanced use cases, our API and theming engine give you full flexibility.
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