Considering an online community? Community software is all we do. 

Choose a purpose-built tool that scales with you. There's no better way to tap-into the power of community than with the Higher Logic Vanilla. Meet with a product expert for a customized demo to discover how leading brands use Vanilla to:

  • Build more meaningful customer relationships
  • Reduce ticket volumes and support costs with self-service tools and peer to peer learning
  • Grow brand through advocacy and user-generated content
  • Act on customer feedback to develop more marketable products

Purpose Built Online Community software.

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Top rated community platform

You're in good company

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90%

decrease in support tickets after launch

47%

of customers intend to purchase due to their community

10+ hour

decrease in average customer support response time

Discover why we're the best community platform on the market. 

Higher Logic Vanilla combines the power of community, Q&A, knowledge base, and product feedback with integrations to help you build more meaningful relationships with customers and achieve stronger business results. 

Increase retention and customer value.

Make the most of your team's time

Reduce ticket volumes and increase efficiency by making answers easily searchable within your community.

Help your customers succeed by enabling peer-to-peer interactions and seamless support.

Drive engagement and uncover brand advocates.

Nurture customer relationships and increase brand awareness with the help of community-sourced advocates.

Build better products

Gather feedback, source new ideas, and validate your roadmap with input from your community.

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Hear from communities that made the switch

"The ROI for community went from 100% to 500%... I’m experiencing data that’s almost too good to be true! After we switched to Vanilla, we started to see more replied and more topics solved"

"We were amazed how well Vanilla was able to grab our data, move it into its own ecosystem and get us up and running in a matter of weeks. Vanilla had us a sandbox ready to go in a matter of weeks, and we were up live not long after that"

-Scott Genzer, Sr. Community Manager

-Brad Bliven, Sr. Program Manager of Global Digital Services

“We wanted a scalable solution. We needed a partner that was up-to-date and willing to join us on our adventure. We wanted to work with an up-to-date, good looking, and modern solution, something that could change as rapidly as we were.”

-Esther Heide, Program Manager Community

As Vanilla's platform grows, your community does as well. Our team is always making enhancements which come standard for customers with no additional costs.

Higher Logic Vanilla has migrated hundreds of communities with highly sensitive and large quantities of data. In fact, most migrations are up and running in a matter of weeks with no disruption.

Take our customer’s word for it! Vanilla only offers online community software and ranks higher in ease of use, ease of setup, and ease of doing business with.

We lead the competition! Higher Logic Vanilla customers have a dedicated customer success manager and customer support representative. This means less tickets and support time and more community building.

To help you make the switch to Higher Logic Vanilla. 

Frequently Asked Questions (FAQs)