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7 Business Impact Metrics for Customer Communities 

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Online communities create a competitive advantage for your business by offering customers a high value digital experience.

You’re tracking engagement stats, but are you tracking metrics that show the ROI of your community?

Here are seven top business impact metrics and formulas for calculating them:

  • New customer acquisition
  • Customer retention
  • Customer support costs
  • Revenue 
  • Customer satisfaction
  • Product and service innovation 
  • Break-even point 

Download your copy now to start calculating your community's business impact.