Higher Logic

It's great starting the day with something to celebrate! We're excited to announce a new integration between our Higher Logic Vanilla platform and SlapFive: Customer Marketing, the leading customer marketing and advocacy platform. Get community members more involved by allowing them to refer new clients, share testimonials, and offer feedback on products - all within your online community. Plus, connect these advocacy actions directly to your business goals. Thanks to SlapFive’s influenced revenue reporting, you can actually SEE the impact of your community-driven advocacy initiatives. With this integration, your community members will be able to: ☑ Automatically receive personalized advocacy opportunities based on their activity in the community. ☑ Share their experiences and feedback through automated surveys that support video, audio, and text. ☑ Rack up badges, points, and rewards that are all set up to run on autopilot. Curious to learn more? Read the full press release below. 👇 --- #community #customerengagement #customermarketing

Meet Higher Logic Director of Partnerships, Tom Chambers! Tom has worked with Higher Logic for 11 years and his favorite part of the job is working with his top-notch team. His first job was as a dishwasher and barista, and his dream job would be to own a classic car dealership. He’s located in Scottsdale, AZ, and loves crossfit, mountain biking, hiking, classic car shows, rooting for the Arizona Cardinals, and being a dad (to Monroe, 12, and Macy, 9) and husband (to Nicole).   If he could travel anywhere in the world, he’d go to Egypt to see the pyramids. And if he could have any superpower, he’d want to be indestructible. And now for some quickfire... Ice cream or cake?   Both  Salty or sweet?   Both  Cats or dogs?   Dogs  Summer or winter?   Summer  Morning or evening?    Both - Each have things I really love about them  TV shows or movies?   Both  A night out or a night in?   Both  Cannonball into the pool or dip a toe in first?   Dip a toe – I hate the cold Go-to karaoke song?   All Hank Williams Jr Songs  Drive or fly?   Fly --- #alltogether

We all want our emails to be great, right? But when you work for an association you're often cranking them out last minute, while juggling several other priorities. So where do you start when it comes to making your emails better? Amber Worthen, CEO of Email Maven, recently shared tips on Higher Logic's podcast, The Member Engagement Show! Listen and get ideas for: 📧 Accomplishing a lot with a small email marketing team. 📧 Effectively introducing email automation. 📧 Gaining insights from email metrics. 📧 Providing a better, targeted experience for your members. Amber and Kelly also talk about emerging trends in email marketing and how to level-up your membership marketing strategies with the most underestimated Higher Logic email tool: web tracking. Listen at the link below! 👇 --- #associations #emailmarketing #membershipmarketing

This week, after a wonderful Super Forum, we’re feeling particularly sappy and grateful. So let’s dive right into some cheers. 👏 👏 👏 🎉 Thank you again to everyone who joined us last week for Super Forum – it was wonderful seeing you in person. We love hearing about the connections you made and seeing your pictures! 🎉 Congratulations to ASAE: The Center for Association Leadership for launching their updated Collaborate community on Higher Logic Thrive! The ultimate hub for association networking and connection just got even better. And now, Cheers to Our Peers… 🧡 Congratulations and THANK YOU to all the Higher Logic staff who make Super Forum happen. 🧡 Shout out to Bryan Zancanella for making complicated jargon easy to understand! Drew P. appreciates your attention to detail and clarity. 🧡 A heartfelt thank you from Martha Jack to David Jovel, Lizzie Urban and Rachel Smith for covering Super Forum sessions and sharing their knowledge. 🧡 Kristen Parody thanks Erin York and Reed Price for their willingness to help when things get busy. 🧡 Cate Sauer thanks the team that makes renewals easier for customers and staff: Christian Velky, Heidi Friedman, Matt Dunning, Jessica Davenport, Alexandra Fettig, Casey Weitershausen, Ashley Inman, and Stephen Morse. 🧡 Branwyn Tylwyth celebrates Higher Logic Vanilla support going the extra mile to delight our customers. Thank you Adam Chase, Andrew D., Elize Rowe, Erik Veenhuizen, Michael Heil. 🧡 Cheers to Tiegen Bonte! Tiffany Moule and our customers appreciate your help and responsiveness. --- #community

What’s your customer or user community really worth? Sure, engagement and satisfaction are great. But when it comes to showcasing your community’s impact on your company's strategic and financial goals, do you have the evidence to back it up? Join us on April 24 for a webinar with Brian Oblinger, a leading community strategist and the co-host of the podcast "In Before The Lock." He’ll tackle the ROI question, helping you find ways to measure, analyze, and articulate the true value of your community initiatives. Grab your seat at the link below! 👇 --- #community #customerengagement

Higher Logic's Rowan Lalor, Ally Zidwick, and Sophie Cox can't wait to join hundreds of senior executives, Board members, and experts attending the Associations Forum National Conference April 30 to May 1 at the National Convention Centre Canberra! We're looking forward to discussing the key issues affecting associations, charities and the not-for-profit sector. And exploring how Higher Logic can help. 🧡 If you're attending, stop by and say hello! #AFNC2024

What can you learn from… 📊 Nearly 2 billion emails sent by ~1,500 associations and nonprofits? 📊 350 current association members sharing what they value most from their associations (and what makes them leave)? 📊 Countless association communities (as small as 20 and as large as 200,000) and their user behavior?    A lot!    On April 30, Higher Logic is hosting a webinar diving into association benchmarks from our annual Email Benchmark Report, Community Benchmark Report, and Member Experience Report.    Former long-time association professionals, Sarah Spinosa and Kelly Whelan will walk through the latest data and share ideas for using industry-specific benchmarks to inform your marketing and community strategies and improve member engagement. See you there (register below 👇 )! #associations #emailmarketing #community #benchmarks

AI is making waves everywhere, even in support communities! For pros in CX, HR, IT, and EX, your support community is gold for keeping customers happy. Now, thanks to AI tapping into customer conversations, you can ramp up efficiency and take your customer experience to new heights. We're talking: 💡 Using community data to feed support bots, making them smarter and serving up relevant information faster. 💡 Keeping tabs on discussions and sentiment with automatic ticket creation when bad sentiment is detected. 💡 Diving deep into data for actionable insights. Learn more from Higher Logic's CEO and co-founder, Rob Wenger, during his session at Zendesk Relate 2024 on Wednesday at 11:15. Don't miss out! ✨ --- #ZendeskRelate #customersupport #community

Thank you to our incredible Higher Logic sponsors - Your support was imperative to the success of #SuperForum24! #alltogether