Community is More than Support & Social Media

A great customer experience takes more than a social media presence. The value of community is that it can serve your customers at all stages from onboarding and product adoption to ongoing support and knowledge sharing with peers.

Trusted by B2B COMPANIES LIKE YOURS

Khoros can help manage your social media, but if you’re looking for a community-first partner that improves outcomes across Support, Success, Product, and Marketing teams, come to Higher Logic Vanilla.

Our platform is extremely user-friendly, easy to integrate with your other tools, and can be configured without relying on a developer.

Provide a Best-in-Class
Community for Your Customers

Khoros vs. Higher Logic: SEE THE DIFFERENCE

Strategy

Focus

Product Innovation

Activities

Interaction Style

Engagement Strategy

Ease of Use

Community Management

Reporting

Business Model

Motivation

Khoros

"One and done"

Forums

Focused on Social Suite

Pit Stop Answers

Transactional

Developer Needed

Lone Ranger

Fixed

Software

Gamification

"Holds your hand every step of the way"

Communities that Scale

Regularly Releasing Updates

Networking, Learning, Growth

Personal

Drag and Drop, Pre-built Themes

Expert Guidance & Services

Robust and Customizable

Strategic Partner

Belonging

Why Should you Choose
Higher Logic Vanilla over Khoros?

Higher Logic Vanilla is the only solution on the market entirely focused on community. We allow customers to scale - without charging them extra for it. Our team has consistently been recognized for delivering high-quality support and with 15 years of community experience, we offer the best practices needed to help your organization succeed.

“Support and having a collaborative partner were very important to us, and a big differentiator in our selection. Higher Logic Vanilla delivered on that."

Alexandra Leucea | Community Manager, Bitdefender

Improve outcomes and build lasting relationships with your customer experience through:

Discussions and Q&A to collaborate and build connections with their peers.

"We're now better at connecting a global community in a way that works for them. We're seeing better peer-to-peer support which is allowing our in-house support teams to focus on more detailed problems that can't be solved by this kind of peer-led support which means our teams are more efficient."

G2 Review

Build a space where your customers can

Connect, Share, Learn and Grow.

Since 2007, we’ve been the industry leader in building community and engagement solutions.

Our robust customer experience platform, built on more than a decade of experience, delivers powerful online communities that scale with your changing needs and help you engage customers across every stage of their journey.

See Higher Logic Vanilla in action. Tell us about the challenges you're facing, and we'll work with you to create a custom package that gets results.

Get Your Demo

A knowledge base of help docs and best practices to help customers succeed.

Groups and categories to enable members to personalize their experiences based on their interests.

Integrations that allow you to create a best-in-breed customer success ecosystem.