B2B Customer Communities
Using community, B2B companies can provide teams and customers with the knowledge and tools needed to be successful.
Improve Retention
Use community to engage your customers, grow loyalty and provide self-service resources that drive better outcomes.
Scale Customer Support
Reduce ticket volumes, deflect support requests, and increase efficiency with searchable answers in your community.
Grow Your Brand
Nurture customer relationships and increase brand awareness with the help of community-sourced advocates, content, and referrals.
Gather Product Feedback
Collect feedback on your roadmap, allow members to vote on features, and send it directly to your product management tool.
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Self-Service Tools
Self-Service Tools
Use community to enable peer-to-peer support and host helpful resources so customers can get the answers they need without submitting a ticket.
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Analytics
Analytics
Gain insight into engagement trends to identify your super users and advocates, inform your content strategy, and better engage your customers.
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Integrations
Integrations
Integrate community with the other tools in your tech stack, like your CRM, marketing automation tool, customer success platform, and support / ticketing software to better understand and serve your customer base.
Learn How TeamViewer Achieved a 75% Decrease in Time to Answer
TeamViewer lightened their support team’s heavy ticket load by migrating to Higher Logic Vanilla.
Results:
- 75% Reduction in Time to Answer
- 96% Faster Answer Acceptance
- A large number of people coming to the community for a resolution evolved into paying customers.
- Multi-language community: Japanese, Chinese, German, Spanish and French.
B2B Community Success Stories
Smartsheet’s Community Increased Member Engagement & Cost Effectiveness
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Securing a Better Customer Experience for F-Secure with Community
F-Secure was in a position to reshape their investment into community – providing the customer with necessary wins across the...
Read MoreB2B FAQs
By providing your business customers with an online community platform, they’ll gain immediate access to product guides, help/support and customer service tools 24/7. Business customers have come to expect they’ll be able to self-serve and often enjoy helping other customers with questions and product support in forums. By providing an easy-to-use online platform for your business customers to interact with you and your customers, you’ll be able to build brand loyalty.
Yes! Higher Logic Vanilla helps B2B companies improve customer retention. Online communities are proven resources for encouraging customer engagement, thereby increasing loyalty with you. Learn more about how Higher Logic Vanilla improves customer retention.
By providing an online community, B2B companies can easily adapt to the specific and varied requirements of their business customers. As products and services change and businesses evolve, an online community with Higher Logic Vanilla becomes the perfect solution for gathering product feedback, supporting customer service needs and resolving business customer issues.
Let Higher Logic help you and your customers succeed.
Learn more about our features and why you should choose us.
